Whether it’s a burst pipe at 9pm or a question about your levies, knowing who to call saves time and stress. The Building Manager handles day-to-day matters onsite Monday to Friday, and the Strata Manager looks after the formal business of the Owners Corporation. For emergencies and trusted local trades, the contacts below cover everything from electricians to the SES. Save this page – you’ll be glad to have it when something unexpected comes up.
Useful Contacts
| Contact Type | Person/Business Name | Phone Number | |
| Building Manager | Kevin Bacher (Mon-Fri 7am to 4pm) | 0451 510 217 | bm@mondrianwaterloo.com.au |
| Building Management Company | Excel Building Management | 02 9518 8577 | operations@excelbm.com.au |
| Strata Management | The Strata Collective (Peter Domazetovski) | 9137 2320 | info@thestratacollective.com.au |
| Locksmith | East Sydney Locksmiths (Tom) | 0433 543 277 | – |
| Electrician | JRP Electrical (John) | 0415 860 465 | – |
| Plumber | Rapid Plumb (Luke) | 0417 599 797 | – |
| Handyman | Service Coordinator (Pierce) | 0410 309 935 | – |
Note: the Building Managers’ office is located, near (and behind) the Visitor Parking area.
Emergency Contacts
Listed below are contact details in any emergencies.
| Emergency: | 000 (Police / Fire / Ambulance) |
| Redfern Police: | 8303 5199 |
| SES (Sate Emergency Services): | 13 25 00 |
| AusGrid – Electrical Emergency: | 13 13 88 |
| AusGrid – Gas Emergency: | 13 19 09 |
| Elevator Co. – Kone Elevators: | 1800 363 022 |
| Sydney City Council: | 9265 9333 |
Please note: Owners and residents do not have the authority to engage contractors to carry out work to common property. Please contact the Building Manager should there be a need for any maintenance works or emergency repairs to common property.